Website Terms & Conditions
Wilkins Foods Harlow Ltd
1. Introduction
These Terms and Conditions govern your use of the Wilkins Foods Harlow Ltd website (“Our Site”).
By accessing or using Our Site, you agree to be legally bound by these Terms. If you do not agree, you must stop using Our Site immediately.
These Terms apply to all users, including catering businesses, retailers, hospitality operators, and other trade customers.
2. About Us
Our Site is operated by Wilkins Foods Harlow Ltd, a company registered in England and Wales under company number 07968281, with its registered office at Wilkins Foods Harlow Ltd, Bridgefoot Farm, Barley Road, Heydon, Royston, England, SG8 7PU
Wilkins Foods Harlow Ltd operates as a food wholesaler and catering supplier within the United Kingdom.
3. Access to Our Site
3.1 Access is provided free of charge.
3.2 We may update, suspend, withdraw, or restrict the availability of any part of Our Site without notice.
3.3 We do not guarantee uninterrupted or error-free access.
3.4 You are responsible for ensuring that anyone accessing Our Site through your internet connection complies with these Terms.
4. Trade Use & Account Access
4.1 Our Site is primarily intended for business customers operating within the food, hospitality, retail, and catering sectors.
4.2 If online ordering or trade account login is available:
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You are responsible for maintaining the confidentiality of your login details.
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You must ensure that account information is accurate and up to date.
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We reserve the right to suspend or terminate accounts where misuse, non-payment, or breach of terms occurs.
4.3 Access to trade pricing may be restricted to approved account holders.
5. Product Information & Availability
5.1 All product descriptions, images, weights, pack sizes, and specifications are provided for general guidance only.
5.2 Due to the nature of food wholesale and fresh produce supply:
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Products may vary in size, weight, colour, or packaging.
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Seasonal and market conditions may affect availability.
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Substitute products of equal or greater value may be supplied where necessary, unless agreed otherwise.
5.3 We reserve the right to amend product ranges without notice.
6. Pricing
6.1 All prices displayed are exclusive of VAT unless stated otherwise.
6.2 Prices are subject to change at any time without notice due to:
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Market fluctuations
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Supplier price changes
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Seasonal variations
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Import/export costs
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Fuel and distribution costs
6.3 Pricing shown on the website does not constitute a binding contractual offer.
6.4 Confirmed pricing will be agreed at the point of order acceptance.
7. Orders & Contract Formation
7.1 Any order placed via Our Site, email, telephone, or trade account constitutes an offer to purchase goods.
7.2 A binding contract is formed only when we confirm acceptance of your order.
7.3 We reserve the right to:
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Refuse any order
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Limit quantities
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Cancel orders due to pricing errors or stock issues
7.4 For perishable goods, orders cannot usually be cancelled once prepared or dispatched.
8. Food Safety & Compliance
8.1 Wilkins Foods Harlow Ltd operates in accordance with UK food safety regulations.
8.2 Customers are responsible for:
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Ensuring correct storage upon delivery
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Maintaining appropriate temperature control
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Checking goods at the point of receipt
8.3 Claims relating to damaged, missing, or incorrect goods must be reported within 24 hours of delivery.
8.4 We accept no liability where goods are mishandled or incorrectly stored after delivery.
9. Intellectual Property
All website content, including logos, branding, product photography, text, and graphics, is owned by or licensed to Wilkins Foods Harlow Ltd and protected under UK intellectual property laws.
You may not reproduce or use any content for commercial purposes without written permission.
10. Acceptable Use
You must not:
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Use the Site for unlawful purposes
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Attempt unauthorised access to systems
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Introduce viruses or malicious code
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Misrepresent your identity or business
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Use the Site in a way that damages our reputation
We reserve the right to suspend or terminate access for breach of these terms.
11. Website Disclaimer
11.1 Content is provided for general information only.
11.2 While we aim for accuracy, we do not guarantee that product details, allergen information, or specifications are error-free.
11.3 Customers remain responsible for checking allergen and ingredient information before use or resale.
12. Limitation of Liability
12.1 To the fullest extent permitted by law, Wilkins Foods Harlow Ltd shall not be liable for:
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Loss of profit
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Loss of business
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Loss of revenue
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Loss of goodwill
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Indirect or consequential losses
12.2 Nothing in these Terms excludes liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot legally be excluded
13. Website Security
You must not:
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Introduce malware or harmful material
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Attempt to hack, overload, or disrupt our systems
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Conduct denial-of-service attacks
Breaches may be reported under the Computer Misuse Act 1990.
14. Privacy & Data Protection
We process personal data in accordance with:
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UK GDPR
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Data Protection Act 2018
Personal data is used to:
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Process enquiries and orders
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Manage trade accounts
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Send service-related communications
We do not sell personal data.
Full details are available in our Privacy Notice.
15. Changes to These Terms
We may amend these Terms at any time. Updated Terms will apply from the date of publication on Our Site.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Business customers agree to the exclusive jurisdiction of the courts of England and Wales.