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Privacy Policy

Wilkins Foods Harlow Ltd

Last Updated: 21st February 2026

1. Introduction

Wilkins Foods Harlow Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit our website
  • Contact us
  • Open a trade account
  • Place orders with us
  • Interact with us as a customer, supplier, or business partner

We process personal data in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018

2. Who We Are

Wilkins Foods Harlow Ltd is a company registered in England and Wales under company number 07968281, with its registered office at:

Wilkins Foods Harlow Ltd Bridgefoot Farm, Barley Road, Heydon, Royston, England, SG8 7PU

If you have any questions about this Privacy Policy or your data, you can contact us at:

📧 sales@wilkinsfoodsharlow.co.uk
📞 01760 300 558

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Contact Information

  • Name
  • Business name
  • Job title
  • Email address
  • Telephone number
  • Business address

3.2 Account & Order Information

  • Trade account details
  • Order history
  • Delivery instructions
  • Payment details (processed securely via payment providers)

3.3 Financial Information (Trade Customers)

  • Credit account information
  • Bank details (where required)
  • Credit references

3.4 Website Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of access

This data may be collected using cookies (see Section 10).

4. How We Use Your Personal Data

We use personal data for the following purposes:

4.1 To Provide Our Services

  • Processing orders
  • Managing deliveries
  • Managing trade accounts
  • Providing customer support

4.2 Business Administration

  • Invoicing and payment processing
  • Credit control
  • Fraud prevention
  • Record keeping

4.3 Legal and Regulatory Compliance

  • Food safety compliance
  • HMRC and accounting obligations
  • Regulatory reporting where required

4.4 Marketing (With Consent)

  • Sending promotional emails
  • Notifying you of product updates or offers

You may withdraw consent to marketing at any time.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil orders and manage accounts
  • Legal obligation – to comply with regulatory and tax requirements
  • Legitimate interests – to operate and improve our business
  • Consent – for marketing communications

6. Sharing Your Data

We may share your data with:

  • Delivery and logistics providers
  • Payment processors
  • Accountants and professional advisers
  • IT and website hosting providers
  • Credit reference agencies (for trade accounts)
  • Regulatory authorities where legally required

We do not sell your personal data to third parties.

All third parties are required to respect the security of your data.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure servers
  • Restricted access controls
  • Encrypted payment processing
  • Staff training on data protection

However, no online transmission can be guaranteed 100% secure.

8. Data Retention

We retain personal data only as long as necessary for:

  • Contract fulfilment
  • Legal and accounting obligations
  • Regulatory compliance

Typically:

  • Financial records are retained for 6 years (in line with HMRC requirements)
  • Trade account records are retained while active and for a reasonable period thereafter

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent (for marketing)

To exercise your rights, contact us at sales@wilkinsfoodsharlow.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO):

🌐 https://www.ico.org.uk

10. Cookies

Our website may use cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember preferences

You can control cookies through your browser settings.

A separate Cookie Policy may provide further detail.

11. Marketing Communications

We will only send marketing communications if:

  • You have opted in; or
  • We have a legitimate interest and you have not opted out (where permitted by law).

All marketing emails include an unsubscribe link.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Wilkins Foods Harlow Ltd
📧sales@wilkinsfoodsharlow.co.uk
📞 01760 300 558

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